The latest news on class action lawsuits involves Starbucks:

Recent litigation has resulted in misunderstanding among some of our customers and partners (employees) about tipping in Starbucks stores. Our tip policy allows hourly partners (baristas and shift supervisors) to receive their fair share of customer tips. Shift supervisors are not managers and have no managerial authority. Even the California Court recognized this distinction. Both baristas and shift supervisors are hourly store partners who serve our customers and provide the Starbucks Experience in our stores. We do not believe customers differentiate between them, because they provide the same customer service. As a result, they pool their tips when customers express their gratitude for superior service. In contrast, store managers and assistant store managers perform managerial duties, and therefore do not share in the tips given by customers.  Read more class action news

Starbucks Class Action Lawsuit is a post from: eNewsHound

Related posts:

1. Creating Positive Results Through Good Customer Service
2. The Importance of Service
3. Next Day Blinds: A Place Where Stylish Window Treatment and Custom-Made Atmospheres Are the Norm