Support Local

June 14th, 2011

There is no denying that everyone has their favorite restaurant or shop that is unique to their hometown or community. Locally owned businesses and companies offer many benefits to the community and really are the backbone of a community. Here are four great reasons to support your local businesses.

1. More Money Stays In the Local Economy
When you purchase products or services from a locally owned company, more of the money stays in the local economy through payroll, taxes and the people who make the money are more likely to spend it at a local shop. Recently, Cinda Baxter has founded the 3/50 project which encourages people to support local by showing how much revenue it creates within the community.

2. Local Non-Profits and Charities Receive Larger Donations
Local businesses are more likely to donate to local charities or non-profits which will affect you directly. It is shown that local charities receive more donations from small independent businesses than large national companies.local fair

3. Adds Character to the Community
One of the absolute best reasons to support local is the fact that it adds character and charm to a community. Everyone remembers going to their favorite restaurant or store that can only be found in their town. Small independent places add life to the community by offering not only something different but a flare that cannot be found anywhere else.

4. Local Businesses are More Likely to be Invested in the Community
Since the people that own and work at these types of places live in the community, they are more likely to be involved and invested in the community. These people are neighbors, friends, and people who care about the community and want to support and grow the community. They are also more responsive to the needs of the community as they know what people want, need and will buy.

Local businesses such as Next Day Blinds, support the community in many different ways and in return it a good idea to support them as well.

Merchant Account Fees & Pricing

February 20th, 2011

To start a new business, companies need to be able to accept payments. In previous eras, that meant keeping a cash box or relying on customers to pay by check. Today the vast majority of transactions are completed using a credit card. In order for businesses to handle credit transactions, they need to have a merchant account, either directly from a bank or through a servicing agent.

These accounts are a cost of doing business and come with a variety of pricing structures and fees. Businesses generally take these fees into account when setting the price points for their products and services.

A merchant account is usually going to have a variety of fees. These will include periodic fees to access the system as well as special fees for customer service, early termination, chargebacks, and other services. Interchange fees will comprise the majority of the costs of a merchant account. These are calculated based on the number of charges made. The fee may be per-item or a percentage, but it is usually determined by the issuer of the credit card, i.e., Mastercard or Visa. While there are discount rates available, most merchant accounts operate on either a 3-Tier or a 6-Tier pricing model. Transactions in each tier are assigned a rate based on established criteria for that tier.

When choosing a merchant account, businesses should look carefully at the interchange fees , annual fees, and billing system used by each provider before making a final decision as to which to use.

Relocating Your Office

February 16th, 2011

One of the most stressful activities that humans engage in is moving. When that move involves a business, the stresses are multiplied. There are several reasons that you may decide to take on this level of stress. Perhaps your customer base has shifted to a different neighborhood or town. Maybe your business has grown so large that it can no longer be handled in the small office that you started out in. Whatever the reason, you need to move.

While you will need to be concerned with finding space, hiring movers, and dealing with all the logistics associated with such a massive undertaking, there is something even more important that you must do. While you have your real estate agent hunting down office space New York , you need to sit down with your employees and make sure that they are on board with the upcoming changes. To have a successful relocation, you are going to be relying not just on their cooperation with the process — you are going to need them to have a positive attitude about the possibilities that come along with those changes.

Many companies find that bringing in a consult who is versed in organizational change is a big help in these situations. They can provide your employees with a blueprint for the logistics of the move while helping them address the emotional and psychological reactions they may experience with regard to stress. If employee morale is essential to productivity, then it becomes even more important during the upheaval, uncertainty, and change associated with a move.

If you can get your employees as excited and passionate about the positive impact of your business relocation, you will be well on the road to a successful relocation.

Importance of Demos for Internet Based Business

October 3rd, 2010

There are various consumer reference needs that are associated with specific fields and businesses, and making sure your company has the best of those is vital to your success. Appliance, enterprise software and other vendors have specific ways of demonstrating their products and communicating as well as staying in touch with vendors. As technology advances, the ways in which businesses interact with and attract clients also changes and one of the ongoing trends in virtual business resources is a centralized networking community and marketplace. There are online agencies that will provide for your company certification and other training for your staff in a monitored virtual environment.

Other features these quality agencies offer are effective marketing options, fast and efficient ROI and online demo software and company branded presentations. These are essential features of a great virtual partnership community and are some of the factors you should look into before forming a professional relationship online. And one of the great things about the online training and certification programs are the time tracking and quiz timing options. In addition, the instructor access and staff resources are invaluable. And all of these services require no storage space, office space or specialized staff recruitment by your company. As the world transitions to major online services, companies are finding new ways to function online as well as access online resources and partnership communities.

The Importance of Menu Covers

July 23rd, 2010

It is extremely common to see covers on menus in restaurants, cafes and bars. And while many people assume that the reason for this is to protect them, and they are correct in this assumption, menu covers can also serve to enhance their visual appeal and direct customers to specific items and areas. Meanwhile, the protection they offer is extremely important and one of the great benefits is that you can remove the cover, clean it and put it back on the menu, while cleaning a menu itself can be difficult and sometimes even counter productive.

Many hands touch restaurant menus and a large number of children get a hold of them before they have washed up. In addition, restaurants like to provide crayons and coloring materials to keep children occupied and inevitably those crayons will find their way to the menus. Meanwhile, the menus become exposed to all sorts of food items if left on the table and even their constant use will cause damage and deterioration.

There is no doubt that an unprotected menu will be exposed to elements that will not only stain it but will also damage and otherwise compromise its appearance. And one of the least attractive features at any restaurant is a dirty, torn or otherwise damaged menu. Protect your menus and you protect your customer base .

The Importance of Service

May 16th, 2010

Anyone who has ever worked in retail or sales knows the importance of good service, or rather the importance of stating how important good service is. But in the end it doesn’t matter how many times the word is said if the follow through is found lacking. Everyone has had experiences where a company hasn’t followed through on their word or employees are too wrapped up in their own conversations to even notice your presence much less help you find what you are looking for. Despite the decline in customer service in many of the traditional markets, there are some companies that still promote customer service.

Southwestern Company is a student-based sales company that helps educate and train students for careers in business and sales. Unlike many internship programs, students are given extensive training, first-hand experience, and an opportunity to help pay for their education.

Service is an important part of Southwestern’s policy, both to their students and their customers. Southwestern provides service to their students by providing training and teaching them leadership and responsibility skills; which they are then able to pass on to the customers. The importance of good service is a key part of each students training. Most of the Southwestern Company products are educational children’s books. While they would seem pretty self-explanatory, student sellers take the time to explain how to use the books so that each customer understands how to facilitate their child’s learning.

Service is a large part of what makes Southwestern successful. It has inspired lasting customer loyalty and strong, reliable employees. Other companies can learn from Southwestern and other companies that emphasize service. Service is not just a word to recite, but a concept that is put into practice on every level.

Defining and Achieving Long Term Goals

November 30th, 2009

One of the questions many people ask of themselves, and of others, is where do you see yourself next year, or in the next five years.  For many in the process of a job interview, this is a question that can throw them off balance.  Business training reveals that it is a great question to ask of someone when you are looking for insight into that individuals skills of communication, and into their own self awareness.  When the question is referring to one’s own personal life, and not specifically for the job the person is interviewing, the answer reveals more than one may think.

If one candidate for the job answers the question about long term goals, and how they plan to achieve, stating that in five years they specifically want to be advanced to the position of manager, working with a qualified team, this is a very specific and may be seen as a narrow response.  One that could indicate a lack of flexibility.  However, should one state that they have been incredibly busy with the goals of the company that they haven’t had time to focus on their own, this may demonstrate a great work ethic but does not demonstrate a skill in planning or vision for the future.

And again, should one have the aspirations of starting their own company, to state this in the interview process, while demonstrating a strong desire to succeed, may give the prospective employer the idea that one will not be sticking around too long.  Executive training courses reveal that the answer to this seemingly easy and simple question, is often very hard to communicate.  Take a moment to really think about what you want, and focus on setting and achieving short term goals.

Focus on the needs of your prospective employer and their company.  Many times they really need someone organized and who can show the ability to to reach those short term goals.  Consider the times when your organized planning has led to positive results.  Everyone will have different things in life that are important to them, but by focusing on the immediate interview, and by being focused on the goals of the company, you will have a better chance to present your answer in an organized way, and will set you headed in the right direction.

TransGlobe at the London Santa Claus Parade

October 21st, 2009

TransGlobe Property Management has been serving Canada’s communities for 15 years, and we have a strong track record for excellent customer service and client relations.  This is because we value you as a client when you sign on with us.  We offer thousands of properties all over the country, for residential or business purposes, and we have a thriving business with an amazing team, working to help make our communities better.

Canada has a strong tradition of civic-mindedness, and this comes from the labor and efforts of individuals who love it here as much as we do.  We’re committed to helping make the neighborhoods better, and we’ve been very active in community efforts since we began.  You might have seen us in our fleet of fuel efficient vehicles at the London Santa Claus Parade.  Or, maybe you’ve seen us at a host of other civic events.  We participate in a number of charitable efforts, working to combat formidable problems, like cancer, heart disease, and helping sick children.  Our concern is shown at every level, from participation in public events, to helping tenants with any issues that may arise while you’re living here.

We have a strong record for customer satisfaction, and we respond to issues very quickly and efficiently.  Our record isn’t something we rest on, but see it as a mandate for the future, offering us a blueprint for what we want to continue working on.  At TransGlobe Property Management , we’re always striving to improve what we do, because a company that’s willing to grow and evolve is one that will survive.  As we work together in a new century, we’re committed to building Canada’s neighborhoods to make all of our lives more fruitful, safe, and fulfilling, so that we all have the opportunities to turn our dreams into realities.  We’re here for you, where you work and live.

Customer Service in Mexico

October 1st, 2009

Last summer I took a road trip from Phoenix, Arizona to Nogales, Mexico with a friend of mine.  It was a “dentist road trip”.  Neither of us have health or dental insurance, and I had a tooth that needed to come out while she had a tooth that had cracked up the middle.  We had heard of the dental care one could get in Mexico, but we were nervous about it all the same.  I mean, Nogales?  But we went anyway.  We reached the border, parked the car on the US side, and walked through customs into the hectic hustle and bustle of the border town.

The sidewalks are uneven, the building are brightly painted but are dilapidated and sad non the less.  On every corner there is a man with a donkey wanting you to get you picture taken on the beast, while wearing a sombrero.  We followed our map and found the dentist’s office.  It was small, and hot, and nothing like the pristine offices in the United States.  We, again, were nervous.  We actually held hands in the waiting room.  Two women over forty, terrified.  I went first.

The dentist didn’t speak English and so we went back and forth while the assistant translated.  And yes my tooth needed to be pulled.  I have had oral surgery in the States, one time in Chicago and the technicians and the surgeon were, cold…they did not care that I was nervous and scared.  But, in this situation, the medical customer service was different.  Customer service, as Steve Barbarich will attest, is the most important aspect of running a business.  I was trying to remain calm as the dentist pulled out a piece of equipment that resembled a large set of pliers.

Just as she was about to begin, I got very scared and I just reached out my hand…to nowhere in particular, just a reflex.  And what happened next, brought tears to my eyes, the assistant grabbed my hand and she held on tightly.  She was not thinking of customer service at that moment, I don’t think, she just saw someone who needed something, and she provided.  That is the most sincere form of customer service, and we have been back since then, and it’s actually a good experience to go to the dentist.

Creating Positive Results Through Good Customer Service

September 28th, 2009

It is just simply a fact that in the business world, as with in life, you may not be able to please all of the people all of the time.  Bad luck, mistakes, or problems in even the finest of run establishments will occur and my leave someone dissatisfied.  It is also true that many people will not write a letter to a business about the great experiences they had, but many will write formal complaints when they are not happy.

Some companies will go on, disregarding the complaints as sometimes these can be very trying times.  However, situations like these when handled properly and with sincerity will in many cases, serve to win customers and to make the business stronger for it.  As Steve Barbarich knows from his own experience wherein he was dissatisfied and the the situation was not handled correctly, good customer service will win in the end.  Letters are one of the most common ways of customers expressing their grievance.  Some see this is the most formal approach, while others feel the safety of the distance that a letter allows.  This form will actually give you time to think about the best way to handle the situation and to be thoroughly organized with your response.

Another common form is when the customer speaks directly to an employee.  Having a well trained staff, knowledgeable in the service industry will ensure that these kinds of situations are rectified quickly and efficiently.  And as with the face to face interactions, dealing with a customer over the phone will not allow you the time to plan your response, but with well trained staff these issues will often times be worked out quickly.  These are not the most comfortable of situations in the customer service industry,  but they are the end.  They provide you with an opportunity to fix it, and save the customer.